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酒店前厅中级服务员英语用语

时间:  2011-10-19 16:14:18

  Conversation

  A. Cashier: Good morning. Can I help you?

  Guest: Yes, I would like to check out. Could I have my bill, please?

  C: Certainly, sir. May I know your name and your room number, please?

  G: Dennis Black, Room 1508.

  C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.

  G: The figure seems right.

  C: How would you like to pay, Mr. Black, in cash or by credit card?

  G: In cash. Here is the money.

  C: Thank you, Mr. Black. Just a moment, please, I’ll write out a receipt for you.

  B. Cashier: Good morning, madam. May I help you?

  Guest: Good morning, I am checking out . I am checking out. I am leaving at 10:00.

  C: May I have your name and room number, please?

  G:I am Jennie Shen. Room 1515.

  C: Just a moment, please, Miss Shen.

  ……

  Sorry to have kept you waiting, Miss Shen. This is your bill. Please check it and sign here.

  G:Thank you. Can I pay by credit card?

  C: Certainly, Miss Shen. May I have your card, please?

  G: Here you are.

  C: Please sign your name here. Here is your receipt. Good-bye, have a good flight.

  Useful Expressions

  1.Did you sign any bills in the last hour? 在刚才一小时内您签过账单吗?

  2.Did you have any bills in the restaurants today? 今天您在餐馆签过账单吗?

  3.Did you take anything from the mini-bar this morning? 今天上午您用过小冰箱里的饮料吗?

  4.May I check the details for you, please? 我能为您核对账单上的详细内容吗?

  Notes

  1.check out 结账离店,退房

  2.in cash 用现金方式

  3.by credit card 以信用卡方式

  会话参考译文

  A.收款员:早上好!您有什么事吗?

  客人:我要退房了。请问可以把我的账结一下吗?

  员:当然可以,先生。请问您叫什么名字,住哪个房间?

  客:我叫丹尼斯•布莱克,我住1508房间。

  员:好。给您账单,布莱克先生。一共是1800元。

  客:这个数目好像是对的。

  员:布莱克先生,请问您是用现金付账还是用信用卡付账?

  客:用现金。给你钱。

  员:谢谢,布莱克先生。请等一下,我给您开一张收据。

  B.收款员:早晨好,小姐。您有什么事吗?

  客人:早晨好,我要结账。我在10点离开。

  员:请问您的姓名和房间号码?

  客:我叫珍尼•沈,住1515房间。

  员:请等一会,沈小姐。

  ……

  对不起,沈小姐,让您等候了。

  这是您的账单。请核对一下,在这里签个名。

  客:谢谢。我可以用信用卡支付吗?

  员:当然可以,沈小姐。请把信用卡给我好吗?

  客:给你。

  员:请您在这里签名。这是您的收据。再见,一路平安。

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