Conversation

　　A. Bring additional daily items

　　Attendant: Good afternoon, the sixth floor service desk.. Can I help you?

　　Guest: Yes, There is no toilet paper in the bathroom and one more thing, my friends will come, would you bring some chairs and tea cups?

　　A: Yes, madam. I’ll bring them to your room at once. May I know your room number, please?

　　G: Room 806.

　　A: 806.Just a moment, please. Thank you for calling, Good-bye.

　　B. Shoe-shining service

　　Attendant: Housekeeping .May I help you, sir?

　　Guest: Do you know where I can have my shoes shined?

　　A: Yes, sir. The hotel provides free shoe shining service for its guests. All that you have to do is to place your shoes to be shined outside your door before you go to bed and the night porter will collect them. The shoes

　　Will be shined and returned to your doorstep early the morning.

　　G: I’m sorry that I didn’t make myself clear. I need to have my shoes shined now. You see, I’m going to a banquet an hour from now.

　　A: I’m sorry, sir. The hotel does not have a shoe-shining machine. But we do provide compact shoe shiners for our guests; they are in the drawer of the nightstand.

　　G: That’s great. Thank you ,(He goes to the nightstand and takes out a compact shoe shiner and stars to shine his shoes.) This shoe shiner works great.

　　A: Thank you.

　　C. Facility problems

　　Attendant: Good evening. Is there anything I can do for you ?

　　Guest: My room is cold as hell. The air conditioner seems to be out of order.

　　A: I’m terribly sorry. I do wish we had known it earlier. Would you please wait a moment, sir? I’ll inform the Maintenance Department at once.

　　G: When will they come to see?[FS:PAGE]

　　A: Don’t worry sir, I can assure you they will come within minutes. Ah, here they come.

　　G: How efficient your hotel is !

　　A: Please call me if there is anything I can do for you.

　　Useful Expressions

　　1. Would you please bring …to my room? 你能把…带到我房间吗?

　　2. We’ll bring one as soon as possible. 我们尽快送来。

　　3. How much does it cost? 多少钱?

　　4.There’s something wrong with the toilet 抽水马桶毛病了。

　　5. I’ll inform the Maintenance Department right now. 我马上就通知维修部。

　　Notes

　　1. My room is cold as hell. 是口语。比较正规的说法是My room is as cold as hell. hell 在口语中常用于加强语气或咒骂等。如：That’s a hell of a nice room. (这间房间太好了。)

　　2. out of order. 状况不佳、出故障

　　3. I do wish we had known it earlier. 句中的do 起强调作用。

　　会话参考译文

　　A.补充日常用品

　　服务员:下午好,6档值台,我能帮您忙吗?

　　客人: 是的,卫生间卫生纸用完了,还有一件事,我的朋友要来,你能拿些椅子和茶杯来吗?

　　员: 好,夫人.我马上给您送来,我能知道您的房号吗?

　　客: 806房间.

　　员: 806房间,请稍等,谢谢您打电话来,再见.

　　B.擦鞋服务

　　服务员：我是客房部的，能为您服务吗，先生?

　　客：你知道有什么地方可以给我擦鞋吗?

　　员：知道，先生。我们饭店为住在这儿的客人提供免费擦鞋服务。您只要在上床睡觉前把要擦的鞋子放门外就行。夜班行李员会把您的鞋收走并有人给您擦好，第二天一大早送早回来放在您的门口。[FS:PAGE]

　　客：对不起我没把话说清楚， 我需要现在给我擦鞋。是这样的，我一小时以后要去赴一个宴会。

　　员：对不起，先生。我们店没有擦皮鞋机。但是我们为客人准备了盒式皮鞋刷。就放在床头柜的抽屉里。

　　客：好极了。谢谢您。(他走到床头柜跟前，拿出一个盒式皮鞋刷，擦起鞋来。)这个刷子很好使。

　　员：谢谢您。

　　C.设备问题

　　服务员: 晚上好.有什么事要我帮忙吗?

　　客人: 我的房间冷得要命.空调器好像出了毛病.

　　员: 非常对不起.要是我们早点知道就好了.先生靖稍等,好吗? 我立即通知维修部。

　　客：他们什么时候会来看看?

　　员：别着急，先生。我向您保证他们马上就到。啊，他们来了。

　　客：你们酒店的效率真高。

　　员：如果需要我为您服务的话，请告诉我。