Conversation

　　A. Taking a room service order

　　Clerk: Good morning. This is Room Service. Can I help you?

　　Guest: Good morning. This is Mr. Brown from Room 305.Tomorrow is my birthday and I’m having a birthday party in my room. Could I arrange it through you?

　　C: All right.

　　G:I want to order a large birthday cake, several kinds of cold dishes, pastries and fruits.

　　C: Don’t you need drinks?

　　G: I have already got some whiskey,French brandy and tonic,but I’ll need some beer and squash.

　　C: Ok.Do you also want some flowers?

　　G: That sounds good .Can you do that ,too?

　　C: certainly .What kind of flowers would you like ?

　　G: A bouquet of roses ,peonies, lilies and tulips.

　　C: How many people will come tomorrow?

　　G: About fifteen.

　　C: What time will the party begin?

　　G: Half past six in the evening.

　　C: Ok,We’ll make all the arrangements.

　　B.Delivering a breakfast.

　　G: (From inside ) Who’s it ?

　　Waiter:Room service. Good morning , Mr. White.

　　G: (Opens the door) Good morning ,come in ,please.

　　W:Thank you. My name is Peter. Here’s the Continental breakfast you ordered , Mr White.

　　G: Oh, yes .Just put it on the table, please.

　　W: Would you like t ohave something more besides the Continental breakfast , Mr .White?

　　G: Yes, you’ve reminded me .My friend Henry is coming over for lunch.We will have a working lunch.

　　W: Yes ,Mr. White .And may I suggest a sirloin steak or even some grilled trout?

　　G: How nice of you to make a suggtion! I’ll have the grilled trout, then.

　　W: Yours is a very wise choice, Mr. White. Do you wish an ydesserts or perhaps some wine?

　　G: Perhaps fresh salad, but no wine ,as we want to work. Just ice water.

　　W: Yes, Mr White. Just feel free to call Room Service .We’re always at your service.

　　G: Thank you.

　　W: Would you please sign the bill ,Mr .White?

　　G: Now … Here’s something for you .

　　W: Thank you ,Mr .White . But we don’t accept it .It’s our hotels policy. See you soon.

　　G: See you.

　　Useful Expressions

　　1.You have to pay twenty percent service charge if you want to have the meal sent to your room . 假如您要送餐进房的话，您得付20%的服务费。

　　2.I’d like to have a snack sent up to my room. 我想请人把快餐送进我的房间。

　　3.Would you bring me supper to my room? 能将晚餐送进我的房间吗?

　　Notes

　　1.Would you like to have something more besides…? 酒店里常用这句话向客人推销本酒店的货品和服务。

　　2.Just feel free to … 服务员用这样的句子向客人表示总是很乐意为他服务，也反映饭店的服务水平。

　　会话参考译文

　　A. 房内用餐预订

　　服务员：早上好。这里是送餐部，请问能替您做点什么?

　　客人：早上好，我是305房的布朗先生。明天是我的生日，我将在房间里举行一个生日晚会。你能替我安排一下吗?

　　员：好的。

　　客：我想订一个生日大蛋糕、几种冷菜、糕点和水果。

　　员：要饮料吗?

　　客：我已经准备了一些威士忌、法国白兰地和奎宁水，但我需要些啤酒和汽水。

　　员：好的，还需要鲜花吗?

　　客：那很好，你也能替我代办吗?

　　员：当然可以，您要些什么品种的花?

　　客：一束花，有玫瑰花、牡丹花、百合花和郁金香。

　　员：明天会来多少人呢?

　　客：大约15人。

　　员：晚会什么时候开始?

　　客：晚上6：30。

　　员：好的，我们会把一切安排好的。

　　B. 送早餐

　　客人：(在房间问道)道谁啊?

　　员工：早上好，怀特先生。我是送餐部的。

　　客：(开了门)早上好，请进。

　　员：谢谢，我是彼得。怀特先生，这是您点的大陆式早餐。

　　客：哦，是的，就把它放大桌子上。

　　员：怀特先生，除了大陆式早餐，还再要点别的什么吗?

　　客：是的，你提醒了我，我的朋友享利要来吃午饭,我们要工作午餐。

　　员：好的，怀特先生。我建议您来点牛腰排或者烤鳟鱼好吗?

　　客：或许来点新鲜水果沙拉吧，但不要酒。因为我们还要工作，只要冰水。

　　员：是的，怀特先生，请随时打电话到送餐部。我们乐于为您服务。

　　客：谢谢。

　　员：怀特先生。但是我们不能接受，这是我们饭店的规定，再见。

　　客：再见。