1. Our hotel is a three-star hotel located at the West Lake. 我们饭店是一所位于西子湖畔的三星级涉外饭店。

　　2. Our hotel has a total of 200 guest rooms including single rooms, standard rooms, suites and deluxe suites. 我们拥有客房200间，包括单人房、标准房、套间和豪华套间。

　　3. What kind of room would you like to have? 您需要什么样的房间?

　　4. We’ll give you a 10%(ten percent) discount. 我们给您九折优惠。

　　5. There is a recreation center on the third floor. You can go bowing; play billiards, mini golf, bridge, and various computer games there. 娱乐中心在四楼。在那儿您可以玩保龄球，打台球，打迷你高尔夫球，打桥牌或玩各种各样的游戏机。

　　6. Since you are in-house guest, we only charge you for the drinks. Singing is free. 因为您是住客人，我们只收饮料费，点歌免费。

　　7. We have Western restaurants and Chinese restaurants. What food would you like to have? 我们饭店明中餐厅和西餐厅。您要去哪儿用餐?

　　8. How do you like Chinese food? 您喜欢中国菜吗?

　　9. We’ll offer tour guide complimentary breakfast. 我们陪同提供免费早餐。

　　10. May I present you a little souvenir? 请接受我们的点小纪念品。

　　11. Cheers! 干杯!

　　12. Let’s drink to our friendship! 为我们的友谊干杯!

　　13. What do you think of our service? 您对我们的服务有什么意见吗?

　　14.Thank you for your comments(compliment, suggestions). 谢谢您给我们提的意见(赞扬、建议)。

　　15. In our hotel we don’t accept tips. It’s our pleasure to serve our guests well. Thank you all the same. 我们饭店是不收小费的。我们乐意为客人提供优质服务。然而，还是要谢谢您。

　　16. I’m afraid it’s against the hotel’s regulations. 这恐怕违反饭店的规章制度。

　　17. I’m afraid you’ll have to pay for the damage. 您必须赔偿。

　　18.Thank you for telling us about. I’ll look into the matter right away. 谢谢您告诉我们。我们马上去处理这事。

　　19.I can’t guarantee anything, but I’ll try my best. 我不能保证，但我会尽力而为。

　　20. We accept your terms. 我们接受您的条件。