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餐饮高级服务员英语用语

时间:  2011-12-31 15:25:10

  Conversation

  A. Seating an individual diner

  Hostess: Good afternoon, madam. Have you got a reservation?

  Gueset: Yes, for 12:30.The name is Bush.

  H: Yes, you’re welcome, Miss Bush.Could you follow we,please?How about the table near the window?

  G: Oh, it’s quite good.It has a good view of the city.

  H: Yes, take your seat, please.I’ll bring a menu for you right away.

  B.Seating group guests

  Waitress: Good evening, ladies and gentlemen.Welcome to our restaurant.Are you the members of the same group?

  Guest: Yes, we are.We have a reservation in your restaurant.

  W:Yes, your tables are over there.Would you please come this way?

  G: Thank you.

  W:These are your tables.Three tables in all from No.6 to No.8.Will they be all right?

  G: I think so.

  W: Please take your seats.Please sit at the same table for each meal.Just a moment, please. We’ll bring your food and drinks right away.

  G: Miss, can I have Maotai?

  W: Yes, but I’m afraid you’d have to pay extra for it.

  G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some?

  W: Yes, CERTAINLY. Since you are group guests, we’ve arranged a set menu for you. If you want to have extra food, you should also pay extra for it.

  G: Oh, I see. I’d be glad to do that.

  W: Just a moment, please. Here is the menu. You can choose what you like from the menu. I’ll come around to take your orders a moment later.

  G: Thanks a lot.

  C. Seating the guests without a reservation

  Waiter: Good evening, sir.

  Guest: Gee! So busy here. Could you arrange us a table for two, please?

  W: Do you have a reservation?

  G: No, we don’t.

  W: Well, I’m sorry, but I don’t think I can do much to help you for the moment. We’re filled up right now.

  G: But we are leaving this city tomorrow morning. We’re told the food served here is tasty and delicious. you won’t have us leaving the city with a pity, will you?

  W: Well, certainly not. But do you mind waiting?

  G: We’d rather wait.

  W: All right. Would you please wait in the sitting room or in the bar to have some drink? I’ll inform you as soon as there’s a table free.

  G: That’s very kind of you to do so.

  Useful Expressions

  1. Have you made a reservation with us? 请问您在我们这儿有预订吗?

  2. How many are you? A table for four? 请问几位?一张4人的餐位吗?

  3. Would you like to sit by the window? 请问您是否喜欢坐在靠窗口的位子?

  4. I’m afraid we don’t have a no-smoking section. 对不起,我们这儿没有无烟区。

  5. I’m sorry, sir. We are fully booked at the moment. Would you mind coming back at 9:00p.m.? 对不起,先生。我们现在已经满了。您是否晚上9点再来?

  6. Your dining coupons only include soft drinks. I’m afraid you have to pay extra for it. 你的餐券只包括软饮料,我想如果你要这个的话得额外付费。

  7. May I suggest that you wait in the bar? 我建议您去酒吧等候,好吗?

  8. I’m sorry, sir. The table has been reserved. There is a sign on it. 对不起,先生。这张桌子有人预订了。上面有标签。

  Notes

  1. Seat the diner, 引座。西方人到餐厅用餐通常不可自己寻找座位,而由餐厅服务人员领座。

  2. How about……可用what about来代替,about后面接名词。这是口语常用句型,用于表达提议或询问对方提议的态度。例如:G:I don’t like pork.

  C: How about fish? Our Sweet and Sour Fish are very famous in this city.

  3.So busy here.是“It is so busy here.”的省略。Busy在这里是热闹、繁忙的意思。如果客人说crowded(拥挤)就表示这里人太多,已经使他感觉不愉快了。

  会话参考译文

  A. 安排散客就座

  领座员:下午好,小姐,您预订了吗?

  客人:对,我订了12点半的餐位,我姓布什。

  员:对,欢迎光临,布什小姐。请走这边。靠窗的那张餐位怎么样?

  客:哦,相当好。能看见城市的美景。

  员:对。您请坐。我马上去把菜单拿来。

  B. 安排团体客人就座

  服务员:晚上好,女士们,先生们,欢迎光临我们餐厅。你们是同一个旅行团的吗?

  客人:是的。我们在你们餐厅已经预订好了。

  员:是的。你们的餐桌在那儿。请走这边。

  客:谢谢。

  员:这是你们的餐位,总共3张,从6号位到8号位。怎么样?

  客:很好。

  员:请入席。请你们每次用餐坐在同一张餐位上,请稍等,我们马上去把你们的食品和饮料拿来。

  客:小姐,我可以要茅台吗?

  员:可以的,但您得另外付费。

  客:是的,我会付的。顺便问一下,我想品尝一下这儿的名菜,我可以要一些吗?

  员:当然可以。因为你们是团体客人,我们已经替你们安排了套菜。假如您想另外加菜的话,您也得额外付费。

  客:哦,我明白了。我会付费的。

  员:请稍等。这是菜单。您可以从菜单上选你喜欢的菜。我一会儿就来取点单。

  客:多谢了。

  C. 安排未预订客人就座

  服务员:晚上好,先生。

  客人:呀!真热闹,能给我安排一张两人的餐桌吗?

  员:请问您有预订吗?

  客:没有。

  员:那对不起,我现在也没办法。这会儿都挤满了。

  客:可我们明天上午就离开这儿了。我们是慕名而来。听说这里的菜美味可口。你不会让我们带着遗憾离开吧!

  员:当然不会。可是你们能不能等一会儿?

  客:我们愿意等一会儿。

  员:好的,请先到休息室等一会儿,或者到酒吧喝一点儿饮料。一有空位,我会通知你们的。

  客:您这样做真太好了。

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